Data Collection:
Voice and Speech Analytics
Turn voice conversations into actionable insights with our AI-powered text and voice analytics solutions. Leverage speech-to-text analytics, sentiment detection, and real-time monitoring to uncover patterns in conversations, enhance customer satisfaction, and optimize frontline operations.
100+Delighted Businesses Worldwide
We at ActiveLoc work around the clock to ensure that you receive the best service possible. Our
team guarantees a consistent level of quality across all languages.
What Our Analytics Cover?
- Speech-to-Text Transcription: High-accuracy transcription of voice interactions in real-time or batch mode- supporting multiple languages and dialects.
- Call Monitoring & Sentiment Analysis: Live monitoring of calls with sentiment detection, escalation alerts, and quality scoring to improve agent-customer dynamics.
- Agent Performance Evaluation: Analyze speech patterns, response timing, talk-to-listen ratio, and emotion markers to benchmark and coach teams effectively.
- Text Analysis from Multi-Channel Sources: Unified analysis of chats, emails, and support tickets- providing one cohesive view across all customer touchpoints.
Why Text and Voice Analytics is a Game Changer?
Text and voice analytics solutions have become indispensable in modern customer operations. Businesses today generate thousands of voice interactions daily, making it vital to derive value from every word exchanged.
Real-Time Insights into Customer Sentiment, Behavior, and Needs
- Detect Emotions Instantly: Gauge how customers feel in the moment.
- Engage Smarter: Personalize replies based on tone and intent.
- Resolve Issues Fast: Spot and fix problems early.
- Stay Ahead: Anticipate needs before customers voice them.
Improved Agent Performance via Interaction Analysis
- Analyze Tone & Language: Assess every call for quality markers.
- Score & Train: Use insights for agent scorecards and targeted coaching.
- Boost Consistency: Align performance with protocols and CX goals.
Boosted Emotional Intelligence with Live Sentiment Tracking
- Real-Time Emotion Cues: Spot customer mood instantly.
- Adapt on the Fly: Adjust tone to build empathy and trust.
- Handle Sensitivity: Manage tough calls with care and control.
Detection of Compliance Risks
- Auto-Flag Violations: Spot non-compliant or risky phrases instantly.
- Stay Audit-Ready: Ensure policy and legal adherence in real time.
- Protect Trust: Safeguard brand reputation and customer confidence.
Smarter Call Flow & Support Optimization
- Spot Friction Points: Identify script issues and knowledge gaps.
- Refine Processes: Improve workflows and reduce resolution time.
- Boost Efficiency: Guide smarter self-service and agent support.
Deeper Root-Cause Analysis with Pattern Mining
- Uncover Trends: Detect recurring issues and hidden complaints.
- Scale Insights: Analyze themes across thousands of interactions.
- Fix at the Source: Address product flaws and training gaps early.
Get a Free Voice Analytics Demo
Industries we serve
Serving automotive, pharmaceutical, chemical, and polymer industries with shift-ready, skilled talent.
Hiring for enterprise software, AI, cloud infrastructure, and cybersecurity roles with agility and speed.
Supporting pharma R&D, medical devices, and hospitals with qualified clinical, technical, and admin professionals.
Staffing for banking, insurance, and fintech sectors across operations, compliance, and digital transformation roles.
Flexible hiring for tech startups, e-commerce ventures, and D2C brands scaling at pace.
How Our Text & Voice Analytics Works?
A refined, tech-driven pipeline to transform raw conversation data into decision-ready intelligence:
- Audio Collection: Ingest calls from cloud telephony platforms, PBX systems, or third-party sources.
- Speech-to-Text Conversion: Use advanced speech recognition software for accurate transcriptions with time stamps.
- NLP & Sentiment Analysis: Apply contextual NLP to extract tone, emotion, urgency, and key intent from voice and text
- Real-Time Dashboards: Monitor performance and CX indicators across locations, agents, and departments in real-time
- Report Generation & Coaching Insights: Export customizable reports and receive AI-driven coaching cues for team leads and supervisors
Easy API & Omnichannel Integration
Enterprise-Grade Voice & Speech Analytics Integration
CRM & Helpdesk Integration:
Seamlessly connects with Salesforce, Zoho, Zendesk, Freshdesk, and major cloud-based call centers.Omnichannel Coverage:
Analyzes interactions across voice, chat, video, and email—no data silos.Flexible APIs & Webhooks:
Supports REST APIs for custom apps, real-time webhooks, and batch processing of call recordings.Deployment Flexibility:
Available for cloud, hybrid, or on-premise setups—built to match your infrastructure.Scalable Architecture:
Grows with your data volumes, processes, and business goals.
Ready to Turn Every Interaction into Insight?
Why Choose ActiveLoc for Voice Analytics?
Multi-language Audio Support
Process calls in over 30 languages with dialect-specific tuning
Real-Time & Historical Analysis
Monitor calls as they happen or analyze months of data retroactively
Deep NLP Expertise
Proprietary models trained on customer support, compliance, and service scenarios
Custom Dashboards & Reports
Tailor visualizations to department goals, agent KPIs, and business units
Enterprise-Grade Security & Compliance
SOC 2, HIPAA, GDPR, and ISO 27001-ready infrastructure
Workflow Flexibility
We align with your tools and timelines; whether sprint-based, bulk, or ongoing delivery.
ActiveLoc is ISO 9001:2015 certified
- Superior Quality Assurance: ActiveLoc’s ISO 9001:2015 certification guarantees strict quality control measures, ensuring consistently high-quality content writing services for enterprises.
- Clear and Effective Communication: Our standardized processes improve communication, ensuring precise understanding of project requirements and expectations.
- Optimized Workflows for Faster Delivery: With structured workflows, we streamline content production, reducing turnaround times while maintaining top-tier quality.
- Reliability You Can Trust: Our certification reinforces our commitment to delivering content that meets internationally recognized standards, enhancing client confidence.
- Continuous Process Enhancement: Through regular audits and assessments, we refine our strategies to provide better outcomes, ensuring your global content remains impactful.
Frequently Asked Questions For
Voice Analytics
Data labeling is the process of tagging raw data like images, text, audio, or video—with relevant information to help machine learning models learn and make accurate predictions.
High-quality labeled data is critical for AI models to perform well. Inaccurate or inconsistent labeling can lead to poor model accuracy and unreliable outputs.
We label all major data types: text (NER, sentiment), images (bounding boxes, segmentation), audio (transcription, tagging), and video (object tracking, pose estimation).
Yes. Our trained teams specialize in sectors like healthcare, retail, finance, automotive, and more, ensuring relevant, context-aware annotations.
Each project includes a detailed instruction set, regular QA checks, and multi-level validation to ensure high precision and consistency in labeling.
Absolutely. We offer scalable solutions with dedicated annotation teams, robust workflow automation, and fast turnaround times.
Yes. We follow strict data security protocols and comply with global standards like GDPR, HIPAA, and ISO, depending on project requirements.
We use both in-house and client-preferred tools. Our platform supports flexible integration, annotation management, and performance tracking.
Pricing depends on data type, complexity, volume, and turnaround time. We offer competitive, transparent rates tailored to each project.
Yes, our experts can annotate text data in over 100 languages, including sentiment analysis, intent classification, and entity tagging.