Data Collection:
Voice and Speech Analytics

Turn voice conversations into actionable insights with our AI-powered text and voice analytics solutions. Leverage speech-to-text analytics, sentiment detection, and real-time monitoring to uncover patterns in conversations, enhance customer satisfaction, and optimize frontline operations. 

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100+Delighted Businesses Worldwide

We at ActiveLoc work around the clock to ensure that you receive the best service possible. Our
team guarantees a consistent level of quality across all languages.

What Our Analytics Cover?

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Why Text and Voice Analytics is a Game Changer?

Text and voice analytics solutions have become indispensable in modern customer operations. Businesses today generate thousands of voice interactions daily, making it vital to derive value from every word exchanged.

Real-Time Insights into Customer Sentiment, Behavior, and Needs

Improved Agent Performance via Interaction Analysis

Boosted Emotional Intelligence with Live Sentiment Tracking

Detection of Compliance Risks

Smarter Call Flow & Support Optimization

Deeper Root-Cause Analysis with Pattern Mining

Get a Free Voice Analytics Demo

Industries we serve

Professional working on a laptop to provide accurate document translation service for global content needs.

Serving automotive, pharmaceutical, chemical, and polymer industries with shift-ready, skilled talent.

Hiring for enterprise software, AI, cloud infrastructure, and cybersecurity roles with agility and speed.

Supporting pharma R&D, medical devices, and hospitals with qualified clinical, technical, and admin professionals.

 

Staffing for banking, insurance, and fintech sectors across operations, compliance, and digital transformation roles.

 

Flexible hiring for tech startups, e-commerce ventures, and D2C brands scaling at pace.

How Our Text & Voice Analytics Works?

A refined, tech-driven pipeline to transform raw conversation data into decision-ready intelligence:

 

  • Audio Collection: Ingest calls from cloud telephony platforms, PBX systems, or third-party sources.
  • Speech-to-Text Conversion: Use advanced speech recognition software for accurate transcriptions with time stamps.
  • NLP & Sentiment Analysis: Apply contextual NLP to extract tone, emotion, urgency, and key intent from voice and text
  • Real-Time Dashboards: Monitor performance and CX indicators across locations, agents, and departments in real-time
  • Report Generation & Coaching Insights: Export customizable reports and receive AI-driven coaching cues for team leads and supervisors

Easy API & Omnichannel Integration

Enterprise-Grade Voice & Speech Analytics Integration

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  • CRM & Helpdesk Integration:
    Seamlessly connects with Salesforce, Zoho, Zendesk, Freshdesk, and major cloud-based call centers.

  • Omnichannel Coverage:
    Analyzes interactions across voice, chat, video, and email—no data silos.

  • Flexible APIs & Webhooks:
    Supports REST APIs for custom apps, real-time webhooks, and batch processing of call recordings.

  • Deployment Flexibility:
    Available for cloud, hybrid, or on-premise setups—built to match your infrastructure.

  • Scalable Architecture:
    Grows with your data volumes, processes, and business goals.

Ready to Turn Every Interaction into Insight?

Why Choose ActiveLoc for Voice Analytics?

Multi-language Audio Support

Process calls in over 30 languages with dialect-specific tuning

Real-Time & Historical Analysis

 Monitor calls as they happen or analyze months of data retroactively

Deep NLP Expertise

Proprietary models trained on customer support, compliance, and service scenarios

Custom Dashboards & Reports

Tailor visualizations to department goals, agent KPIs, and business units

Enterprise-Grade Security & Compliance

SOC 2, HIPAA, GDPR, and ISO 27001-ready infrastructure

Workflow Flexibility

We align with your tools and timelines; whether sprint-based, bulk, or ongoing delivery.

ActiveLoc is ISO 9001:2015 certified

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Frequently Asked Questions For
Voice Analytics

Data labeling is the process of tagging raw data like images, text, audio, or video—with relevant information to help machine learning models learn and make accurate predictions.

High-quality labeled data is critical for AI models to perform well. Inaccurate or inconsistent labeling can lead to poor model accuracy and unreliable outputs.

We label all major data types: text (NER, sentiment), images (bounding boxes, segmentation), audio (transcription, tagging), and video (object tracking, pose estimation).

Yes. Our trained teams specialize in sectors like healthcare, retail, finance, automotive, and more, ensuring relevant, context-aware annotations.

Each project includes a detailed instruction set, regular QA checks, and multi-level validation to ensure high precision and consistency in labeling.

Absolutely. We offer scalable solutions with dedicated annotation teams, robust workflow automation, and fast turnaround times.

Yes. We follow strict data security protocols and comply with global standards like GDPR, HIPAA, and ISO, depending on project requirements.

We use both in-house and client-preferred tools. Our platform supports flexible integration, annotation management, and performance tracking.

Pricing depends on data type, complexity, volume, and turnaround time. We offer competitive, transparent rates tailored to each project.

Yes, our experts can annotate text data in over 100 languages, including sentiment analysis, intent classification, and entity tagging.

Scale Smarter With AI-Powered Voice Insights!

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